The Plug-ins section includes topics covering working with and troubleshooting Sugar’s various plug-ins for IBM Notes, Microsoft Excel, Microsoft Outlook, and Microsoft Word.
The Notes Plug-in section covers topics such as working with and troubleshooting the Sugar Plug-in for IBM Notes. For more detailed information including the Installation and User guides, please refer to the Sugar Plug-in for IBM Notes documentation page.
The Outlook Plug-in section covers topics such as working with and troubleshooting Sugar’s Plug-in for Microsoft Outlook. User Guides, Installation Guides, Release Notes, and Supported Platforms are also available from the MS Outlook Plug-in documentation page.
This article covers various steps that you or your Collabspot administrator can take to troubleshoot unexpected behavior encountered when using Collabspot to manage your Sugar data in Gmail.
The Sugar® Plug-ins for Microsoft Office and IBM Notes allow you to archive your emails into Sugar, make offline updates to data for later sync, and merge Sugar customer data into documents like letters and invoices. The following article will help you understand how the data in these software systems communicate with Sugar and what you can expect when a synchronization occurs.
Telerik Fiddler is a web debugging proxy server that helps capture the HTTP/HTTPS communications between your Sugar® instance and a Sugar plug-in. If issues arise while using a Sugar plug-in (e.g. Outlook plug-in), log files from external tools such as Fiddler can help the Sugar Support team troubleshoot and diagnose the issue. This article covers how to install and configure Fiddler and export the session log file from the application.
The Word Plug-in section covers topics such as working with and troubleshooting Sugar’s Plug-in for Microsoft Word. User Guides, Installation Guides, Release Notes, and Supported Platforms are also available from the MS Word Plug-in documentation page.