Changing Emails’ Character Set


    Character set determines how text is stored in the database. Administrators may find it necessary to change the default character set for emails if they are using a language other than English. This article will go over how administrators can change the default character set, as well as how users can change their character set via Emails > Settings.

    Note: This article pertains to Sugar versions 7.9.x and earlier.

    Steps to Complete

    Changing the Default Character Set

    On-site clients have the ability to change the default character set for emails in Sugar. SugarCloud customers can file a case with the Sugar Support team for assistance with changing an instance’s default character set. For example, to change the default character set to “SJIS”, add the following line of code to config_override.php:

    $sugar_config['default_email_charset'] = 'SJIS';

    Changing the Character Set per User

    Users also have the option to change the character set via the Emails module if they do not wish to use the default one. The following steps cover changing the character set to “UTF-8” as an example:

    1. Navigate to the Emails module.
    2. Click the Settings button.
    3. From the General tab, select “UTF-8” in the Character Set dropdown list and click “Done”.
    4. Finally, reload the page for the new settings to take effect.
    in Email

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