Feedback Loops, Complaints

    When a recipient clicks ‘This is Spam’ on an email message you sent, it is considered a complaint. Some Internet Service Providers (ISPs) provide visibility into who clicked ‘This is Spam’ and sends a copy of the message to Sugar Market, formerly known as Salesfusion, so that we can automatically suppress these complainers from your future mailings. Sugar Market has already gone through an application process to enable the Feedback Loop setup with all available mailbox providers who offer this service.

    If a user in your database has complained, the Contact will be marked as Unsubscribed in the contact card in Sugar Market.

    in Deliverability

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