Health Check Error: Custom File Has Name Conflict


    The Health Check wizard must be run when upgrading in order to evaluate whether your instance is suitable for upgrade. During the health check, various types of issues may be detected which can affect your ability to upgrade. This article will cover the “Custom File Has Name Conflict” error reported by the health check.


    This error generates an output similar to the following in health check:



    The new Emails implementation in Sugar 7.10 includes additional files. Any existing custom files that were created to customize previous versions of Sugar’s Emails module cannot use the same names as these new stock files. In order to proceed with the upgrade, the custom file must either be removed or renamed. In this example, the EmailsApiHelper.php file along with any references to the file can be renamed to customEmailsApiHelper.php.

    in Troubleshooting Health Check Output

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