Troubleshooting Knowledge Base Folder Browsing

    Overview

    A user is unable to browse the Knowledge Base tree past the parent tags. An error message is not always returned, but may include one of the following:

    Access to restricted URI denied code: 1012
    
    uncaught exception: Permission denied to call method XMLHttpRequest.open

    Origin

    The user is not a member of the Global team.

    Resolution

    To resolve this issue, make the user a member of the Global team.

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