Troubleshooting Missing Upload Button on Step 3 of Upgrade Wizard

    Overview

    When proceeding through a Sugar upgrade, there is a step to upload the upgrade file. This article explains what to do if you do not see the button to perform the upload in that step.

    Symptoms

    • Your instance of Sugar is either hosted in our cloud environment or it was hosted in our cloud environment previously.
    • The ‘Upload Upgrade’ button does not appear on Step 3 of the Upgrade Wizard.

    Resolution

    SugarCloud Instances

    If your instance is cloud-hosted, upgrades are managed by our Operations team. If your instance is not already on the latest version and you would like to upgrade, please file a case with the Sugar Support team.

    On-Site Instances

    If your instance is hosted on site, there is a setting in the config.php or config_override.php file located in the root directory of your Sugar installation. Search both files for the parameter of ‘disable_uw_upload’ and if it is in either file, set the value to false. Once that is set, restart the Upgrade Wizard in Sugar and the ‘Upload Upgrade’ button should appear.

    FreddyF
    in Installation and Upgrade

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