Troubleshooting Non-Admin Users Unable to Access a Module

    Overview

    Non-admin users are unable to access a module possibly after an upgrade or after the module has been deployed from Module Builder. The following error message is displayed when trying to access the module: You are not authorized to access this module. Administrators are able to access the module as expected.

    Origin

    Roles for the user do not contain information about the module.

    Resolution

    To resolve this issue, repair Roles.

    1. From the Admin Panel, select the Repair link under the “System” heading.
    2. Return to the Repair window and select the Repair Roles link to repair roles.
    3. Ask all users to log out and log back in (user roles are calculated during log in)
    in Users, Roles, and Teams

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