Troubleshooting Sugar Hint Render Errors

    Overview

    When using Sugar Hint, particularly after an upgrade to Hint, you may encounter a “Field Render Failed” error message or find that the Hint panel does not display and retrieve enhanced data as expected. This is often caused by outdated data in your browser’s cache.

    Symptoms

    Hint FieldRenderFailed

    The following images are examples of potential rendering issues with Sugar Hint.

    Hint BadRender

    Steps to Resolve

    Rendering issues are often caused by outdated data in your browser’s cache. Use the following steps to resolve the issue:

    1. Clear your browser’s cache as described in the Clearing Browser Cache article.
    2. Log out of Sugar.
    3. Log back into Sugar.
    4. Try accessing the Hint panel again.
    in Connectors and Integrations

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