Using ProxyTrace to Troubleshoot the Outlook Plug-In


    This article makes use of a tool called ProxyTrace available from PocketSOAP. The ProxyTrace tool allows us to view the XML data transferred between the Outlook plug-in and your SugarCRM server.

    Steps to Complete

    Capturing the exchange of information between Outlook and Sugar is fairly simple:

    1. Download the ProxyTrace tool to your client machine (the same machine running Outlook).
    2. Extract the zip file to a directory (e.g. C:ProxyTrace).
    3. Double click proxyTrace.exe.
    4. Set the “Listen on Port #” to an unused port (e.g. 81).
    5. Click “OK”.
    6. Open Outlook (the Outlook plug-in should already be installed).
    7. Navigate to Tools > Sugar Options.
    8. Click the Advanced Tab.
    9. Check the box for Use proxy Server.
    10. Leave the Username and Password fields blank.
    11. Enter as the URL.
      Note: Use your fully qualified IP address if your SugarCRM instance is running on the same machine as Outlook
    12. Set the Port field to the port configured in step 4 (81).
    13. Click Test Settings You should see “Test Successful: Proxy settings passed”.
    14. Switch to the proxyTrace window.
    15. Notice the list of entries in the left-hand column.
      Note: Each entry represents a request from the Outlook plug-in to your SugarCRM server.
    16. Select one of the entries.
    17. The right-hand side of the window shows the request and response for the selected entry.
      Note: The top portion is the request and the bottom portion is the response.

    The request and response data can be helpful in troubleshooting unusual Outlook plug-in issues.

    in Outlook Plug-in

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